Virtual Items
Pi Coins Policy
This Pi Coins Policy applies to users resident in the European Economic Area, Switzerland, and the UK.
You must be at least 18 years old to buy and use Pi Coins on the Platform.
This Pi Coins Policy (“Pi Coins Policy”) sets out the terms and conditions that govern the purchase and use of Pi Coins on the Platform. The purchase and use of Pi Coins on the Platform are entirely voluntary.
Sixtwentyeight & Change LLC makes Pi Coins available via the Platform. However, the DoublePi entity that is solely responsible for any payment, financial or tax obligations in relation to Pi Coins is Sixtwentyeight & Change LLC.
Capitalised terms not defined in this Pi Coins Policy have their meanings in our Terms of Service and our Rewards Policy. Our Terms of Service apply to your purchase and use of Pi Coins on the Platform and our Privacy Policy describes how we process your personal data.
1. What are Pi Coins and how can you use them?
Pi Coins are virtual items that can be purchased by users of the Platform (“Pi Coins”). Pi Coins can only be used on the Platform as a way to activate or access other virtual items or services that may be made available on the Platform from time to time (“Virtual Items”).
The number of Pi Coins that are needed to activate or access Virtual Items will be displayed to you in advance, so, before you buy Pi Coins, you should check how many you need. When you purchase Pi Coins, the cost per Coin differs depending on how many you buy at one time and where you buy them. We will make the total price of the Coin package clear to you when you are buying Pi Coins. You can track your spending on Pi Coins, and how you use them to access Virtual Items, using the following tools:
The total number of Pi Coins in your account will be updated each time you purchase Pi Coins or use them in exchange for Virtual Items. Your account balance is shown in your Settings (Settings and privacy > Balance) and any time you are about to use Pi Coins to activate or access Virtual Items.
In your Balance, you can view your Transaction History which shows you how much you have spent in local currency on Pi Coins.
In the Recharge section of your Balance, you can also view your Coin History which shows you how you have used Pi Coins on the Platform.
Using Pi Coins to activate Gifts
Gifts are Virtual Items that can be activated using Pi Coins.
You can send Gifts to interact with and show your appreciation for the content on the Platform in accordance with our Terms of Service. When you send a Gift, other users of the Platform can see your username and the details of the Gift that you sent. By sending Gifts, you are not transferring money to other users of the Platform. Instead, the type and number of Gifts sent is a factor used by DoublePi in calculating the popularity of user content when awarding Double Greens to the creators of such content, along with other factors which may apply depending on the Program, such as the duration or frequency of that content. Double Greens can be used to obtain money from DoublePi in accordance with our Rewards Policy.
As Gifts are automatically activated with immediate effect, they are not returnable or refundable for either Pi Coins or money.
2. How do you buy Pi Coins?
Pi Coins can be purchased either through a third-party app store (like Apple’s App Store or the Google Play Store) or, in some countries, directly from DoublePi through DoublePi websites (“WebApp”). DoublePi may allow for additional ways to obtain Pi Coins at its discretion.
Wherever you buy your Pi Coins, you must:
be a registered user of the Platform; and
be at least 18 years old. We may refuse your request to buy Pi Coins where we reasonably believe that you are underage.
If you buy Pi Coins directly from DoublePi, e.g. through the WebApp, the following terms apply:
The total price payable by you for the Pi Coins will be displayed to you at the point of purchase. We will display the total price on the page where the Pi Coins are advertised for sale.
The Pi Coins will be downloaded into your account as soon as we receive your payment.
We always do our best to ensure that we credit your account with the correct number of Pi Coins. If for any reason, a mistake is made when crediting your account, we will contact you and correct the mistake as soon as we can.
If your payment method is declined, your order will be cancelled automatically. We are not responsible for any issues between you and your card issuer, bank, or other payment service provider.
If you buy Pi Coins through a third-party app store, like Apple’s App Store or the Google Play Store, then the applicable store’s terms of in-app purchases apply. If you have any questions about buying Pi Coins through a third-party app store (including if you wish to cancel any purchase of Pi Coins that you have made), you need to contact the relevant store.
Withdrawal Rights, Refunds, and Guarantees
If you have purchased Pi Coins directly from DoublePi, e.g. through the WebApp, then, except as otherwise required by the applicable law of your country, we will not provide you with a refund unless the Pi Coins are defective.
You have 14 days to withdraw from your purchase of Pi Coins and request a refund, starting from the day after you purchase Pi Coins (the “Withdrawal Period”). You don’t have to give us any reason to request a refund.
You will not be able to request a refund (i) after the Withdrawal Period or (ii) for any Pi Coins you have used during the Withdrawal Period.
To withdraw from your purchase of Pi Coins, please contact our customer support team and provide us with the transaction ID of the purchase that you wish to withdraw from. Alternatively, you can complete and send us the model withdrawal form.
If you withdraw from your purchase, we will provide you with a refund of the payment received from you for the Pi Coins. Refunds will be issued to the original payment method and may take up to 7 business days to appear in your account, depending on the payment method used to make the purchase. DoublePi will not charge you any fees in connection with the refund.
If you have purchased Pi Coins through a third-party app store, like Apple’s App Store or the Google Play Store, then you need to contact the relevant app store about refunds.
If you live in the EEA, then EEA consumer laws provide you with a legal guarantee covering the Pi Coins. Under this guarantee, we are liable for any lack of conformity you discover within two years of the supply of the Pi Coins. Your national laws may provide an even longer guarantee. If you have any questions about your legal guarantee, please contact us contact@sixtwentyeightchange.com
3. Your Rights
We give you permission (called a license) to use Pi Coins and Virtual Items for your personal use on the Platform. This means that you have no right or title in Pi Coins or Virtual Items except as expressly stated in this Pi Coins Policy. You may not buy, sell or exchange Pi Coins or Virtual Items outside of the Platform, or attempt to sell, give, or trade Pi Coins or Virtual Items otherwise than as expressly permitted in this Pi Coins Policy.
Pi Coins do not have an expiry date. For legal, regulatory, or business reasons, we may decide to stop offering Pi Coins or Virtual Items to certain categories of users, or in certain countries or regions, or we may decide to stop offering P Coins or Virtual Items entirely. If we do so, and our decision affects you, we will give you reasonable advance notice. In this notice, we will let you know how long you will have to use the Pi Coins in your account.
We may terminate or suspend your right to buy or use Pi Coins, or to access Virtual Items, immediately and without notice if we have a legitimate reason to do so, including any serious or repeated breach by you of our Terms of Service or Community Guidelines. If you believe that we have made an error in this regard, you can either follow the instructions to appeal on the Community Guidelines violation notice (if applicable) or you can get in touch using our feedback form.
You may terminate your account at any time by closing your account and stopping your use of the Platform. Instructions for how to do this are in our Help Centre.
If your account on the Platform is terminated during the Withdrawal Period for Pi Coins that you have purchased, you may request a refund for any unused Pi Coins as set out in Withdrawal Rights, Refunds, and Guarantees in section 2 above. Otherwise, you will not be entitled to a refund for unused Pi Coins, so, we encourage you, where possible, to use your Pi Coins before you cease to have access to your account on the Platform.
4. Contact us
If you have any problems when buying Pi Coins from the WebApp, or using Pi Coins or Virtual Items, or have a question concerning any aspect of this Pi Coins Policy, please contact us at contact@sixtwentyeightchange.com
Rewards Policy
This Rewards Policy applies to users resident in the European Economic Area, Switzerland and the UK.
You must be at least 18 years old to collect Rewards on the Platform.
This Rewards Policy (“Rewards Policy”) applies to users of the Platform that participate in incentive programs offered by DoublePi to incentivise users to interact with the Platform and to create high-quality, engaging content on the Platform (“Programs”).
Users that participate in Programs can receive rewards from DoublePi (“Rewards”). The Rewards that DoublePi offers (such as Double Greens, discount vouchers, or merchandise) depend on the Program. When Rewards are in Double Greens, these Double Greens can be used to obtain money (see Section 5 below - “What can you do with Double Greens?”). Other Rewards (such as merchandise) cannot be used to obtain money from DoublePi unless the Program Terms state otherwise.
Sixtwentyeight & Change LLC is solely responsible for any payment, financial or tax obligations in relation to Programs.
Your participation in Programs is governed by this Rewards Policy and any Program-specific provisions provided to you (together with this Rewards Policy, “Program Terms”). Our Terms of Service also apply to your participation in Programs in the same way as they apply to any other activities on the Platform, and our Privacy Policy describes how we process your personal data.
Capitalised terms not defined in this Rewards Policy have the meanings given to them in our Terms of Service.
1. Who is eligible to participate in a Program?
To participate in a Program and collect Rewards you must:
Be located in the country or region set out in the applicable Program-specific provisions.
Meet any additional eligibility criteria for the Program, as set out in the relevant Program-specific provisions.
Be at least 18 years old.
Have an account on the Platform.
Have complied with all relevant obligations and not be in breach or suspected breach of the Program Terms, our Terms of Service, our Community Guidelines or any other applicable policies.
2. How can you participate in a Program?
The relevant Program-specific provisions include information and instructions on how to participate.
3. Termination and suspension
Termination or suspension of your access to a Program
We may investigate any suspected breach of the Program Terms, our Terms of Service or our Community Guidelines. While we do so, we may suspend your access to some or all the features of the Program and to Rewards, depending on the seriousness of the suspected breach.
We may temporarily or permanently suspend or terminate your access to a Program or access to Rewards that you have collected if:
we determine, acting reasonably, that you are in material or repeated breach of the Program Terms, our Terms of Service or our Community Guidelines;
we have objective grounds to reasonably believe that you are about to seriously breach these Program Terms, our Terms of Service or our Community Guidelines;
we have objective grounds to reasonably believe that you have tampered with, or have attempted to tamper with, the process or the operation of a Program; or
we are required to do so in response to a valid legal process or request.
If your participation in a Program is terminated for these reasons, we may, acting reasonably, deduct wholly or partially your Rewards balance or otherwise not award any Rewards. Where appropriate and legally permissible, we will tell you if we suspend or terminate your access to a Program. If you think we have made a mistake in suspending or terminating your access to a Program, then you can appeal by either following the instructions to appeal on the Community Guidelines violation notice (if applicable).
Termination or suspension of a Program
We may partly or fully terminate or suspend a Program by giving you reasonable notice, including for the following:
there are changes in circumstances beyond our reasonable control;
there are technical problems with a Program that cannot be resolved within a reasonable time; or
where changes in relevant law, a court decision or a decision by a regulatory authority prohibits a Program in part or in full.
If we partly or fully terminate or suspend a Program for any of the above reasons, you may use the accrued Double Greens or other Rewards that you are entitled to under the Program Terms, unless prohibited from doing so by a court or regulatory authority.
Your withdrawal from a Program
You may end your participation in a Program at any time. If you do so, then, subject to the provisions of the Program Terms, you will be given an opportunity to use the accrued Double Greens or other Rewards that you are entitled to under the Program Terms.
4. How do you collect Rewards?
Rewards are intended to:
recognise the popularity and quality of content on the Platform;
show appreciation to users for their contribution to the Platform; and
thank users for their active participation on the Platform.
Different Rewards apply to different Programs. Further information on collecting Rewards is set out in the Program-specific provisions. Rewards are not exchangeable or replaceable without our permission and you are fully responsible for all uses made of any Rewards.
We may not award Rewards, or we may deduct them from your account if we reasonably believe that:
you have breached the Program Terms, our Terms of Service or our Community Guidelines; or
your Rewards have been obtained dishonestly.
We always do our best to ensure that we award you with the correct number and/or type of Rewards. If, for any reason, a mistake is made when awarding a Reward, we will contact you and correct the mistake as soon as we can.
Collecting Double Greens
Double Greens can be collected as Rewards and used in accordance with the Program Terms. You can collect Double Greens using certain core features of the Platform, such as LIVE Gifts and Video Gifts, or by participating in temporary campaigns (e.g. to promote new Platform functionalities or to celebrate an event). If Double Greens are available under a Program, this will be set out in the Program-specific provisions.
We award Double Greens as Rewards to users based on the popularity of their content. Therefore, we take into account the Gifts sent by users to show appreciation for other users’ content when we award Double Greens, as Gifts are the key factor to assess the popularity of content on the Platform. We may also award Double Greens to users based on their contribution to the Platform, which may include, for example, the duration or frequency of their content (this will be made clear to you in the relevant Program-specific provisions). This does not always mean that a user will be able to obtain money for the Double Greens that they have collected, as minimum Reward Payments apply (see Sections 5 and 6 below). This means that users will have to collect a minimum number of Double Greens before they can trigger the Reward Payment in accordance with Section 6 below. See here for an example of how DoublePi awards Double Greens to users.
We may deduct Double Greens from your account if we reasonably believe that Gifts have been sent in breach of the Pi Coins Policy, Terms of Service or Community Guidelines. We will, where appropriate, give you reasonable notice if we deduct Double Greens from your account for this reason.
5. What can you do with Double Greens?
If you participate in the Program that allows you to collect Double Greens, you can trigger payment of the monetary value given by DoublePi to those Double Greens by following the Double Greens Payment Process as described below, which will initiate the payment of money to your external account (each a “Reward Payment”). For a Reward Payment to take place, you must have registered for an account with a payment service provider and connected that account to your account on the Platform.
Double Greens cannot be exchanged for Pi Coins, Gifts, or other virtual items without our permission.
Double Greens do not constitute property. We give you permission (called a licence) to collect Double Greens. This means that you have no right or title in Double Greens except as expressly stated in this Rewards Policy.
You must not sell, assign or otherwise transfer Double Greens without our permission. Breaching this restriction may result in termination of your access to a Program and/or deduction of Rewards.
The monetary value that DoublePi has given to Double Greens will be displayed to you before you initiate a Double Greens Payment Process. The current Double Greens to money conversion rates are on the Program-specific pages (which can be accessed in the Creator Tools menu). We may change these rates upon reasonable advance notice.
We may terminate, upon reasonable advance notice, the ability to use Double Greens to obtain a Reward Payment with a valid reason (such as changes beyond our reasonable control, the implementation of a different business model or business strategy, or changes in the relevant law, a court decision or a decision by a regulatory authority).
Transaction fees may be applied when we make a Reward Payment to you. Details of transaction fees and all transaction fees will be displayed to you before you initiate the Double Greens Payment Process.
6. How does the Double Greens Payment Process work?
To trigger a Reward Payment for Double Greens, you must use one of the payment methods that we support in your region (e.g. PayPal). The Reward Payment will be sent to the external account you select in accordance with the rules of the payment method provider. We reserve the right to require this account to be registered in your own name.
You must make sure that the information you provide is accurate, complete, and up-to-date. You will be solely responsible for any consequences (e.g. lost, stolen, or misdirected funds, or other harm) resulting from providing inaccurate or incomplete information.
We may verify your payment information and eligibility to collect Double Greens or receive Reward Payments, such as identity, age, and location. If additional information is required, you agree to provide us with such information upon request.
Daily minimum and maximum Reward Payments may apply. Information on these minimum and maximum Reward Payments will be displayed to you when you initiate a Reward Payment.
We may, for security reasons and/or to maintain the integrity of your account, suspend your ability to use Double Greens to obtain a Reward Payment. We will contact you if we have to do this. Where we need to make urgent changes for security, safety, legal or regulatory requirements, we may not be able to provide you with advance notice, but we will let you know as soon as we are able to. If you believe that we have made an error by suspending your ability to use Double Greens to obtain a Reward Payment, then please contact us at contact@sixtwentyeightchange.com
We are not responsible for any loss or damage caused by payment method providers, provided it is not as a result of our actions.
All Reward Payments will be inclusive of tax (if applicable). If you are subject to any taxes on Rewards, you will be responsible for the payment of such taxes.
There is no charge for participation in a Program, but we may deduct from any money obtained through a Reward Payment the cost incurred by us in processing the Reward Payment.
7. Changes to a Program
We may alter or change a Program at any time for legal, regulatory or business reasons. These changes may include who can participate in a Program, how Rewards are collected or used (for example, we may terminate the ability to use Double Greens to obtain a Reward Payment). If we do so, we will provide you with reasonable advance notice before any such changes come into effect. Within this notice period, you will be able to continue to use the Program under the then current terms. If you do not agree with the proposed changes, you can withdraw from the Program before the changes come into effect.
8. Contact Us
If you have any questions, please contact us at contact@sixtwentyeightchange.com
